Shipping Policy

Effective Date: 14/05/2025

Thank you for shopping with Apex Sailing. Below is our Shipping Policy outlining how we handle orders, delivery times, costs, and more.

1. Order Processing

All orders are processed within 1–3 business days after receiving payment.
Orders are not processed or shipped on weekends or public holidays.
You will receive a confirmation email once your order has been dispatched, including tracking information if available.

2. Shipping Rates & Delivery Times

We currently ship to customers in the UK only. The estimated deliver time will be 5-10 business days with a cost of XXX.

Note: Shipping times are estimates and may vary due to carrier delays or customs.

3. Shipping Providers

We use reputable carriers such as Royal Mail, DPD, or UPS depending on order size, destination, and service level.

4. Issues with Delivery

If your order is delayed, missing, or arrives damaged:

Contact us at [Insert Contact Email] within 7 days of delivery.
For damaged items, please include a photo of the product and packaging.
We will work with you to resolve the issue promptly, whether that means a replacement or refund (see our [Refund Policy]).

5. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

6. Contact Us

For any shipping-related questions, please reach out to:

Email: [Insert Contact Email]
Website: [Insert Website URL]