Refund Policy

Effective Date: 14/05/2025

We want you to be completely satisfied with your Apex Sailing experience. This Refund Policy explains when and how refunds may be issued for both digital subscriptions and physical products.

1. Digital Subscriptions

30-Day Free Trial

All new subscribers receive a 30-day free trial.
You can cancel your trial at any time during this period and you will not be charged.
If you do not cancel before the trial ends, your subscription will automatically renew into a paid plan.

Paid Subscriptions

Once your subscription renews and the trial has ended, your payment becomes non-refundable.
We do not offer refunds for unused time, partial months, or early cancellation of an active paid subscription.
If there is a billing error or service issue, please contact us — we’ll review requests on a case-by-case basis.

2. Physical Products

We offer returns and refunds on eligible physical products (e.g., sailing hardware, books, or merchandise) under the following conditions:

Eligible for Return

Items must be unused, in original packaging, and returned within 14 days of delivery.
You are responsible for return shipping costs unless the item is faulty or incorrect.

Not Eligible for Return

Digital goods or downloads
Used or damaged products (unless faulty on arrival)
Custom or made-to-order items

Faulty or Incorrect Items

If you receive a faulty or incorrect product:

Contact us within 7 days of receiving it.
We’ll offer a replacement or full refund, including return postage if applicable.

3. How to Request a Refund

Please email us at [Insert Contact Email] with:

Your order number or subscription email
A brief description of the issue
For physical goods, include a photo if the item is damaged or incorrect

We aim to respond within 2–3 business days and process eligible refunds within 5–10 business days.

4. Contact

If you have questions about this policy or need help, reach out anytime:

Email: dylan@apexsailing.co.uk
Website: www.apexsailing.co.uk